5 Challenges for Field Service Management and How to Solve Them

Posted by Jess McWeeney on Mar 26, 2018 9:31:00 AM

Managing or being part of a team that works in the field has its challenges. Operations managers need detailed records of the work that is being done to inform supervisors and relay back to clients, while field technicians need to make sure they're on track to meet deadlines and that no steps are missed to avoid a return trip.

Not having access to key information from the field leads to problems and keeps you from making informed decisions. Billing cycles are held up, quality assurance and customer satisfaction can be impacted, and schedules of work have to be changed.

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Topics: Mobile Forms, Going Paperless

8 Lies You've Been Telling Yourself About Paperwork

Posted by Jess McWeeney on Mar 15, 2018 9:33:00 AM

We get it, you’re used to using paper. And you probably think it’s not actually causing that much of a problem for your business. We hate to break it to you, but it’s all been a lie.

These are the lies you've been telling yourself and why they just aren't true.

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Topics: Mobile Forms, Going Paperless

Should You Use Paper Forms or Digital Forms?

Posted by Jess McWeeney on Dec 6, 2017 9:43:00 AM

A Very Short History of Paper Forms

Two hundred years ago, paper forms were the cutting edge in office productivity. It might be hard to imagine, so let’s paint the picture. At that time, if you wanted a copy of a document, there were few options. You could ask a printer to set type and print copies. Or you could ask a clerk to handwrite the material.

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Topics: Mobile Forms, Going Paperless

Baker Pool Eliminates Paperwork with Mobile Forms

Posted by Jess McWeeney on Dec 1, 2017 10:59:13 AM

Baker Pool provides new pool installations and pool maintenance services for the mid-West. The company understood the value of switching to paperless processes and having digital operations for their pool maintenance visits, so they set the goal to go completely paperless for their service technicians.

With Device Magic's mobile forms solution, Baker Pool was able to achieve its paperless goal and optimize their pool maintenance processes.

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Topics: Mobile Forms, Going Paperless

How To Create A Better Preventive Maintenance Checklist

Posted by Jess McWeeney on Nov 20, 2017 11:00:00 AM

A checklist is a proven way to increase quality and make sure that work is completed thoroughly. But what exactly is worth including on your preventive maintenance checklist?

We’ll guide you through the process of writing a simple, money-saving checklist for your staff.

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Topics: Facilities Management, Going Paperless, Telecommunications