When Evan Davis joined Restaurant Equipment Service Group as IT & Asset Manager in the summer of 2013, he found himself surrounded by paperwork. He was tasked with streamlining the company's data collection from field techs and moving them towards going paperless.
Restaurant Equipment Service Group is one of the premier sources of service solutions for cooking, refrigeration, HVAC, beverage, and ice machine maintenance and repair. Even with digital systems in place for their contracts and service orders, technicians were still completing mandatory safety reports for vehicles and equipment using paper forms, until they found Device Magic.
Device Magic is currently used by over 90 Restaurant Equipment Service Group service technicians. The first thing Davis did when he started using Device Magic was replace the mandatory paper safety reports for vehicles and equipment with mobile forms. Today, the company utilizes mobile forms to collect preventive maintenance checklists, part requests, job site safety inspections, and service quotes. And going paperless didn't have to be difficult.
Replacing Emails from the Field to the Office.
Techs were completing their inspections and checklists on paper, then re-entering the information into an email that was then sent to Davis in the office, who was then re-entering the data again into an Excel spreadsheet. All of this manual data entry was wasting time and resources. "It was a massive time suck. It would take me 2 hours a day just re-entering all the data," Davis said.
Restaurant Equipment Service Group's Story isn't Uncommon
There are numerous industries where collecting data from the field is a major issue. Industries where re-entering data or relying on completed paperwork is the best option. Industries where the idea of going paperless and using cloud-based solutions or mobile technology is daunting. However, more and more companies like Restaurant Equipment Service Group are seeing the value in using technology and going paperless. Why? Because it makes businesses more efficient and saves them real dollars. And at the end of the day, what business doesn’t want that?