Gary Ayers of Arlington Heavy Hauling recently decided to move his operation paperless with Device Magic's mobile forms app. His experience was very positive and his favorite feature is “instantly being able to update everything.” It was easy to get started, and Device Magic offers many advantages over Arlington Heavy Hauling’s old system. Overall, everyone at Arlington Heavy Hauling is very happy with the upgrade.
Before Mobile Forms from Device Magic:
Ayers says Arlington Heavy Hauling “used an antiquated system” before making the switch to Device Magic. This system had no graphical interface and it required drivers to complete forms while they were on the road. There were five different forms that needed to be completed for each load and this system failed to meet the demands of their business. To improve efficiency they would need to find another way.
As Ayers looked for solutions to the problem that Arlington Heavy Hauling was facing, Device Magic was an obvious choice. The company decided to provide devices for their drivers and began the process of transitioning to paperless forms using the new tablets.
Using Device Magic’s drag-and-drop online form builder, Ayers and his team built a form that his drivers could complete from the road, with or without an Internet or cellular connection. After downloading the Device Magic app on their tablets, drivers could now complete this form, which included photos, timestamp and GPS data, and send it back to the office instantly.
Ayers says, “It took me about a week to be comfortable with it.” Now he is so comfortable with the system that he has begun creating surveys to bring data from his drivers into dispatch meetings. With Device Magic, Ayers can quickly develop, deploy, and analyze survey data.
Advantages Using Mobile Forms:
Arlington Heavy Hauling has experienced many advantages since going paperless, including improving efficiency and accuracy, as well as saving on costs.
Having the ability to accurately track every stage of a haul allows dispatchers to relay detailed information to the customer. This means customers are more satisfied with the service and dispatchers spend less time tracking down information about a haul. Every form and photo uploaded into the system by a driver includes a timestamp and GPS data. Dispatchers can use this information to track a haul or send assistance in the event of a flat tire or other emergency. “[Drivers] can upload a blown tire, for example, and we can utilize the GPS to get them help,” Ayers said. This helps to keep drivers safe and speeds up the whole maintenance request.
Arlington Heavy Hauling can now monitor every stage of the process from checking the haul through delivery, to seeing it out for transfer. This information makes the whole delivery more efficient. However, it also increases accuracy by providing data to analyze deliveries. Time stamps and GPS data can be loaded into a table to calculate the efficiency of different routes and drivers. It is now very easy to see if a delivery is off schedule and the problem can be addressed in advance.
Real-time data collection has helped Arlington Heavy Hauling to improve processes by getting information sent to the right people without delays. “[Device Magic] has tremendously streamlined communication, which translates to saved time, and probably money,” said Ayers.